Spill Kits

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About Us Spill Kits are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Spill Kits
Unit 1 Whiting Way Melbourn Cambridgeshire SG8 6NA United Kingdom
Phone: 0871 200 2082
Fax: 01763 268 409
Email: sales [at] spill-kits [dot] net
Etills VAT Registration Number 895 3143 00
Company No. 06006123
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please make all Cheques payable to "Etills Ltd".
Shipping And Handling We charge delivery on all of our products depending how big the item and where it is going. There may be an extra charge to the cost of your order if you live in remote parts of the UK i.e. Scotland, Ireland and some parts of Wales. If you have ordered online and are in a remote part of the Country you may have to pay an extra fee on top of your order. One of our sales team would advise this issue and take a method of payment for the extra amount, as we cannot view customer details online.
Shipping charges for online orders are added at the end once completing all the steps in the shopping cart.
If you are ordering from another country, then we advise you to call our office to place your order as we will have to quote you for the delivery charge.

Delivery Schedule We shall not be liable for any failure to deliver or delay in delivery of the goods arising from circumstances outside our control including (but not limited to) lock-outs, fire accidents, and defective materials, delays in receipt of raw materials or brought goods or components.

We try to deliver products to customers within aprox 3-5 working days but we cannot guarantee this. Some items may take longer depending on where they are going to or if there is limited stock. We would advise you call or email us to check availability prior to order. Please notify us regarding late deliveries so we can take appropriate action.

ALWAYS CHECK FOR DAMAGES BEFORE SIGNING AS REFUNDS CANNOT BE GIVEN IF GOODS ARE SIGNED FOR.

Delivery Schedule We shall not be liable for any failure to deliver or delay in delivery of the goods arising from circumstances outside our control including (but not limited to) lock-outs, fire accidents, and defective materials, delays in receipt of raw materials or brought goods or components.

We try to deliver products to customers within aprox 3-5 working days but we cannot guarantee this. Some items may take longer depending on where they are going to or if there is limited stock. We would advise you call or email us to check availability prior to order. Please notify us regarding late deliveries so we can take appropriate action.

ALWAYS CHECK FOR DAMAGES BEFORE SIGNING AS REFUNDS CANNOT BE GIVEN IF GOODS ARE SIGNED FOR.

Delivery of large goods (over 1m³) are required to have off-loading equipment at the delivery address. If you do not have suitable equipment for off-loading, then we can arrange this for you for a small fee.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee If you are unhappy with your purchase you can return the item to us up to 7 days after the date of delivery. Providing the item is in the same condition received by yourselves you will receive a full refund excluding all delivery costs.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0871 200 2082 (International +44 0871 200 2082) or fax us on 01763 268 409 or write to us at Unit 1 Whiting Way Melbourn Cambridgeshire SG8 6NA United Kingdom
Privacy Policy Spill Kits do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy In no circumstances can we except back goods which have been specially procured from works or made by us to special instructions. Also we cannot accept goods which have deteriorated or have been damaged. Nothing in this clause shall oblige us to accept the return of goods and it will be entirely within our sole and absolute discretion as to whether or not the return of goods is to be accepted and under what circumstances.
When returning an item after our 7 day guarantee, which has been correctly supplied, a 15% Restocking fee and all necessary delivery charges will be taken from the total invoice amount and you will only be refunded the difference.
There are two ways of returning an item you can either send them direct to our office at your own cost. Alternatively a third party carrier can collect the unwanted goods from you. Please note if a third party carrier is used you will be liable for the charges in full.
Items can only be returned within 28 days after receiving your receipt.
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